Responsible Disclosure Policy

Kaleida Systems Software is providing this service to help ensure a safe and secure environment for all users.

If external parties find any sensitive information, potential vulnerabilities, or weaknesses, please help by responsibly disclosing it to ResponsibleDisclosure@fullsteam.com.

This policy applies to Kaleida Systems Software hosted applications and to any other subdomains or services associated with products. Kaleida Systems Software does not accept reports for vulnerabilities which solely affect marketing websites www.erspsolutions.com containing no sensitive data.

Security researchers must not:

  • engage in physical testing of facilities or resources,
  • engage in social engineering,
  • send unsolicited electronic mail to Kaleida Systems Software users, including “phishing” messages,
  • execute or attempt to execute “Denial of Service” or “Resource Exhaustion” attacks,
  • introduce malicious software,
  • execute automated scans or tools that could disrupt services, such as password guessing attacks, or be perceived as an attack by intrusion detection/prevention systems,
  • test in a manner which could degrade the operation of Kaleida Systems Software systems; or intentionally impair, disrupt, or disable Kaleida Systems Software systems,
  • test third-party applications, websites, or services that integrate with or link to or from Kaleida Systems’ systems,
  • delete, alter, share, retain, or destroy Kaleida Systems Software data, or render Kaleida Systems Software Systems data inaccessible, or,
  • use an exploit to exfiltrate data, establish command line access, establish a persistent presence on Kaleida Systems’ systems, or “pivot” to other Kaleida Systems Software systems.

Security researchers may:

  • View or store Kaleida Systems Software nonpublic data only to the extent necessary to document the presence of a potential vulnerability.

Security researchers must:

  • cease testing and notify us immediately upon discovery of a vulnerability,
  • cease testing and notify us immediately upon discovery of an exposure of nonpublic data, and,
  • purge any stored Kaleida Systems nonpublic data upon reporting a vulnerability.

Thank you for helping to keep Kaleida Systems Software and our users safe!