As 2025 concludes, the home care industry reflects on another year defined by dedication, collaboration, and meaningful progress. eRSP continued playing a pivotal role in helping agencies coordinate care, streamline operations, and improve communication across teams nationwide.
This Year in Review highlights the scale of activity happening across the eRSP community throughout the past year.
343,000+ Clients Supported in 2025
A Nationwide Footprint of Care
Agencies using eRSP collectively supported more than 343,000 clients—a population larger than the city of Cincinnati.
This reach reflects the essential role home care plays in helping individuals remain independent, safe, and supported in their homes. Each client represents a unique care journey facilitated by dedicated caregivers, schedulers, and agency teams.
35 Million+ Hours of Care Delivered
Care Delivered at Scale
Throughout 2025, agencies coordinated and delivered over 35 million hours of care through eRSP—equivalent to more than 4,000 years of support.
This volume represents moments of connection, assistance, and reassurance that profoundly impact clients and families across the country. It underscores the ongoing importance and growth of home-based care.
7.2 Million Visits Logged, 2.2 Million Telephony Clocks, 1.24 Million EVV Submissions
Visits Documented, Verified, and Accounted for
Accurate visit tracking remained a cornerstone of care operations. Within eRSP, agencies logged over 7.2 million visits, completed more than 2.2 million telephony-based timekeeping events, and submitted approximately 1.24 million EVV records to meet state and regulatory requirements.
This level of documentation supports compliance, accuracy, and transparency in care delivery.
241,000 Claims Submitted & 112,000 Insurance Payments Recorded
Strengthening Financial Workflows
Financial operations continued to be streamlined across the eRSP community. In 2025, agencies generated and submitted over 241,000 claims and recorded more than 112,000 insurance payments through the platform.
These workflows helped reduce administrative steps, minimize errors, and create more predictable billing processes—important for sustaining high-quality care.
6.3 Million SMS Messages Sent
A Year of Staying Connected
Communication remained vital to effective care coordination. Agencies using eRSP exchanged more than 6.3 million text messages to align caregivers, confirm schedules, and share essential updates.
This high volume of communication reflects a connected care environment where timely information helps reduce disruptions and improve consistency in service delivery.
Broader Impact Across the Home Care Community
Beyond individual metrics, the collective activity across eRSP contributed to stronger, more efficient operations throughout the home care ecosystem in 2025.
The platform helped support:
- Millions of care interactions that allowed clients to remain safely at home
- Verified, compliant visit documentation at scale
- Streamlined scheduling, billing, and coordination processes
- Reduced administrative complexity through centralized communication
- More reliable oversight of daily operations
These trends highlight a year marked by improved alignment, stronger coordination, and more efficient care delivery.
Looking Ahead to 2026
As the industry evolves, eRSP remains committed to supporting agencies with a stable, secure, and scalable platform designed for modern home care. In the coming year, efforts will continue to focus on enhanced usability, deeper automation, expanded compliance tools, and insights that help agencies operate more effectively.
Home care plays a vital role in communities nationwide, and 2025 demonstrated the ongoing importance of strong digital infrastructure and connected care teams. The year ahead promises continued innovation and momentum across the eRSP ecosystem.
Want to see eRSP in action? Schedule a demo with our team.