We’re Here to Help
Reach out today and let us help you transform your home care operations for the better.
Connect with Sales
See how eRSP fits your agency. Our team will walk you through the platform.
Vendor Inquiries
Interested in partnering with or integrating alongside eRSP? We’d love to hear from you.
Caregiver Resources
Looking for support as a caregiver? Find tools, guides, and information to help you on the job.
eRSP Customer Support
The eRSP support team is waiting to assist you with any inquiries or issues you might have.
Memorial Day Holiday Closure Notice
Please note that eRSP will be closing at 3:00 PM Eastern Time on Friday, May 22, in observance of Memorial Day. We will remain closed through Monday, May 25.
Normal business hours will resume on Tuesday, May 26, at 8:00 AM Eastern Time. We appreciate your understanding and wish you a safe and meaningful Memorial Day weekend.
Call Us
Live phone support is available:
Monday – Friday 8:00 am – 5:00 pm EST
888-262-4166
Submit a Ticket
Ticket support is available:
Monday – Friday 8:00 am – 8:00 pm EST
All tickets submitted after hours will be answered by next business day.
Support Ticket Severity Guide
Please refer to this guide when submitting a Support Ticket.
Critical
Critical issues may include situations where the software is not functioning resulting in significant disruption to operations or posing a risk to patient data security.
Response Time: Immediate Response
High
Significant functionality issues that impact essential processes but do not result in a complete outage.
Response Time: Within 2 business hours
Medium
Less critical functionality issues or questions that impact billing efficiency but are not urgent.
Response Time: Within 4 business hours
Low
Minor functionality questions, feature requests, or non-urgent inquiries.
Response Time: Within 1 business day
To ensure optimal performance and continuous improvements, our system may undergo routine maintenance the 3rd Saturday of every month between the hours of 2:00 AM to 7:00 AM (local time). During this time, some features may be temporarily unavailable. We appreciate your understanding and patience as we work to enhance your experience.