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Home Healthcare Agency Software: Here’s What to Look For

When searching for home healthcare agency software, it can be easy to get bogged down by exc

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When searching for home healthcare agency software, it can be easy to get bogged down by excessive features and non-mission-critical offerings, making it difficult to discern what software is best for your agency. In this blog, we will highlight the key features you should be looking for in a home healthcare agency software product.

Comprehensive Caregiver Scheduling

One of the most critical elements of any home healthcare agency software is intuitive, centralized scheduling that enables administrators to create and manage schedules efficiently and effectively. Look out for features like color-coding, conflict visibility, assignment recommendation, task lists, reminders, and real-time updates that help caregivers stay on top of their responsibilities, and ensure your clients are receiving the right care, by the right person, at the right time.

Streamlined Billing and Payment

In the world of home care, billing can be one of the most manual and cumbersome tasks out there. Your home healthcare agency software should automate the troublesome, manual aspects of the billing process, as well as integrate with other platforms to provide a seamless experience. You should be able to effectively manage your billing cycles, process payments, and generate invoices automatically.

As a leader in the home care space, your time shouldn’t be spent on billing, payment processing, and payroll. Automating these processes not only saves you valuable time and energy but also ensures accuracy and compliance. 

Powerful Reporting and Analytics

Access to accurate, real-time reporting is what separates “good” home healthcare agency software from  “great” ones. Robust reporting and analytics provide your organization with accurate insights into caregiver productivity, patient outcomes, and regulatory compliance in addition to overall profitability and organizational performance. 

Easy, real-time access to high-quality information provides you with all the information you need to make strategic pivots and informed business decisions in a fraction of the time it would take without powerful home healthcare agency software. If optimizing your operations and maximizing profitability is your goal, nuanced reporting and analytics should be at the top of your feature wish list. 

Mobile Access and EVV Integration

It is an absolute must that your software solution supports mobile access and can be fully integrated with Electronic Visit Verification (EVV) requirements. EVV is typically required for home care providers that receive Medicaid or other government funding in order to prevent fraud and ensure care is delivered properly.

Your caregivers should be able to collect data in real time, record the start and end times of their visits, and report on services administered. Being able to do this from a mobile device increases accuracy for compliance, billing, and your own reporting, and ensures your team is being as efficient as possible. 

Beyond EVV, mobile access also ensures two-way communication between your back-office administrators and home care providers at all times through a centralized platform.

Finding The Best Home Healthcare Agency Software For Your Organization

Your home care software should be easy to use, secure, reliable, and serve as a mechanism for improving the quality of care, operational efficiency, and profitability. Don’t settle for less when it comes to your home healthcare agency software.

For over 20 years, eRSP has helped thousands of agencies augment their operations and improve the quality of their care. Schedule a demo to learn more about eRSP and how it can help your agency.

eRSP Platform

All-In-OneHome Care Software Solutions A fully customizable platform designed for home healt

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eRSP Home healthcare software

All-In-One
Home Care Software Solutions

A fully customizable platform designed for home health agencies that empowers you to work the way you want to.

From hiring caregivers to finding clients to advanced scheduling and effortless management. eRSP home care software platform gives agencies the tools they need to grow and provide exceptional care.

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eRSP Home care software

Home care software solutions that enable you to:

Attract New Clients

eRSP seamlessly integrates prospecting services like caring.com, offering a streamlined method to capture client leads and import them directly into eRSP for follow-up, ultimately acquiring new clients.

eRSP home care software solutions integrate with Home Care Pulse to provide agencies with email marketing and survey services, making it easier to attract new clients.  

Engage with potential clients instantly. eRSP equips agencies with the ability to chat directly from their website, assisting in answering queries and drawing in new clientele.

Home care software solutions designed to:

Streamline Operations

Our cloud-based home care software solution ensures agencies have unparalleled access, hosted on one of the most secure cloud providers, Microsoft Azure.

Agencies can conveniently access our software from anywhere, assured that caregivers will always have the correct information at their fingertips.

By managing client schedules digitally, you eliminate the need for paper schedules. Integration with EVV systems ensures accurate tracking of caregiver visits without relying on paper timesheets.

Our home care software solution further automates  billing and invoicing procedures, generating electronic invoices from recorded visit data. Moreover, the platform offers document management features, enabling agencies to create custom forms to digitize and organize crucial documents like care plans and employee records, thereby reducing reliance on physical paper files.

Effortlessly handle client prospects and referral sources, along with managing your new employee onboarding procedures.

Our CRM capability organizes profiles, contracts assessments, tasks, and follow-up tracking.

In addition, our pre-defined reports offer insight into pending tasks, conversion rates, and achievement of sales activity goals.

Simplify scheduling by consolidating client and caregiver details, offering a streamlined way to modify weekly schedules effortlessly.

With real-time updates from the Mobile Connect and auto-calendar build features, monitoring caregiver locations and determining necessary actions becomes straightforward, ensuring that all adjustments are immediately reflected.

Efficiently manage your caregiver skills, capabilities, credentials, availability and pay. 

Making it easy to match the right caregiver to your client’s needs AND automatically apply the correct pay rates for services rendered.

Save time by automatically generating calendars up to 90 days in advance, seamlessly factoring in caregiver skills, PTO, client schedules, and more.

Stop building out by hand and start saving time.

The Mobile Connect app enables caregivers to conveniently access essential information through mobile devices, communicate instantly with caregivers, verify assignments, input care notes, clock in and out, and document activities and medications. Additionally, caregivers can view late alerts directly from the app.

Give your caregivers the tools wherever they are, ensuring seamless communication and coordination in delivering exceptional care to your clients. 

Simplify Electronic Visit Verification (EVV) by seamlessly integrating it into caregivers’ routines.

Through our mobile app or a client’s phone, caregivers efficiently clock in/out of visits, capturing verified start and end times.

Geo tracking ensures accuracy by verifying caregivers’ locations during visits. Supervisors can monitor visits in real-time via a unified dashboard, receiving alerts if any discrepancies may arise. 

Easily manage all your office locations independently with centralized control and visibility.

Our home care software solution come equipped with a unified dashboard and centralized database. Administrators can efficiently oversee operations across all locations, ensuring consistency and accuracy in data management.

Facilitating seamless scheduling coordination and offers role-based access controls, enabling staff to communicate effectively and collaborate effortlessly across different office locations. 

Whether you’re an individual caregiver, managing a large facility or operating franchises, our home care software solutions ensure that aggregated data is readily available at your fingertips.

With prebuilt dashboards and reports, we equip home health agencies with transparent insights into their operations, providing valuable data for informed decision-making and strategic planning. 

Home care calendar software
Scheduling interface

Home care software solutions engineered to:

Attract, Enable, and Retain Caregivers

Our home care software solutions allow you to build custom online applications to effectively tracks all applicants, keeps detailed notes, and ensure that your agency doesn’t waste time on candidates who aren’t suitable.

By providing a comprehensive system for applicant management, our software enables your agency to focus its efforts on candidates who align with your requirements and values, thereby optimizing the recruitment process and increasing the likelihood of finding the right caregivers for your organization.

Conduct thorough background screenings directly within our platform.

This integration ensures that agencies can efficiently vet potential employees, verify their qualifications, and maintain compliance with regulatory standards.

Provide real-time adjustments to your caregiver schedules, ensuring they are informed about assignments at all times, and create detailed profiles to match caregivers with your clients’ needs accurately – ensuring optimal care quality. 

Send caregivers a text, notification, or email reminding them of their upcoming shifts within the next 24 hours, ensuring they fully understand their schedules.

Ensuring precise caregiver compensation is vital, which is why caregiver pay rates are automatically computed based on services rendered, skills utilized, and time invested, including factors such as holiday pay, overtime, double time, and sleep time.

This guarantees accuracy and efficiency in pay calculation, eliminating errors and ensuring fair compensation for caregivers’ invaluable services.

Moreover, our home care software solutions are fully compliant with federal labor laws, including mandates like the Fair Labor Standards Act (FLSA), ensuring adherence to regulations regarding overtime and other labor-related mandates.

Seamlessly integrates with training and certification tools tailored for home health care, such as CareAcademy.

The platform efficiently tracks training completion rates and qualifications, influencing scheduling decisions.

Communicate open shifts to caregivers in real-time, enabling home care agencies to efficiently fill vacancies.

Agencies can notify caregivers of available shifts in real-time via notifications or alerts.

Caregivers can then easily view and accept these open shifts directly within the software, streamlining the process and reducing the time spent manually coordinating schedules.

By effectively communicating open shifts, you’ll be able to optimize staffing levels, maximize caregiver utilization, and ultimately secure more work opportunities, ensuring uninterrupted care for clients.

Provide a better client experience by utilizing dynamic two-way communication with caregivers through integrated SMS or in-app messaging capabilities. 

Ensure timely updates on activities, schedules, and training in real-time – fostering transparency and efficiency.

Home care software solutions that allow you to:

Ensure Reliability, Compliance, and Security

The eRSP Platform is hosted by Microsoft Azure. 

Our home care software solution ensures top-notch security, reliability, and compliance.

With Azure’s robust infrastructure and extensive certifications like HIPAA and GDPR, your client’s healthcare data is protected and remains confidential. Its scalability and redundancy further ensure uninterrupted service and optimal performance for home healthcare agencies and caregivers.

Our home care software solutions are HIPAA compliant, an we prioritize strict measures like encryption, access controls, and regular audits to protect patient data.

Our home care software solutions maintain an exceptional 99.5 percent uptime Service Level Agreement (SLA), ensuring reliable accessibility and uninterrupted service for our clients.

This high level of uptime demonstrates our commitment to providing a dependable secure platform for home care agencies, and caregivers. 

Enhance efficiencies with EVV capabilities that seamlessly integrating into all 3rd party aggregators and complies with stated mandated systems.

Our mobile app enables caregivers to record care activities electronically, reducing reliance on paper-based documentation and ensuring accuracy in reporting.

Additionally, caregivers can take advantage of telephony options to log their activities via phone calls, providing flexibility and accessibility for users.

eRSP ensures compliance with federal labor laws, including mandates such as the Fair Labor Standards Act (FLSA). By accurately tracking caregiver work hours, including overtime, holiday pay, and double time, our software helps agencies adhere to FLSA regulations.

Our software also assists in managing sleep time and ensures that caregivers receive fair compensation in accordance with labor laws. Achieve compliance with additional features to monitor and enforce regulations with FLSA-mandated overtime laws, safeguarding agencies from potential legal liabilities and promoting fair labor practices within the home care industry.

Ensure compliance with authorization services requirements, aiding in passing audits and meeting state payer authorizations.

Agencies can easily gather data, generate reports, and export them to be submitted to VA (Veterans Affairs) or other agencies.

With robust reporting capabilities, agencies can easily track and document authorization status, streamlining the audit process and demonstrating adherence to regulatory standards.

PCI Compliant seal

Home care software solutions that help:

Enhance Financial Performance

With our home care software solutions,, home care agencies can apply uplifts and handle exceptions on a weekly basis and run invoicing daily, weekly, or monthly as needed.

Our home care software solution allows you to set pricing for services, offer discounts, and establish minimum billable hours, ensuring accurate billing and profitability.

Manage your agency’s finances efficiently with features that streamlines pricing, invoicing, and billing processes.

Unlock the power of eRSP Payments with an all-in-one solution that streamlines collections through automated ACH and credit card processing. eRSP automates invoicing, simplifies payment processing, and enhances cash flow with real-time posting, all while ensuring compliance with industry standards.

Patients benefit from a user-friendly, HIPAA-compliant portal for easy access to invoices and payments.

Additionally, agencies gain real-time financial insights, reduced administrative burdens, and enhanced security, all within a scalable platform that integrates seamlessly with other systems like CRM and accounting software.

Our home care software solutions offer agencies the ability to designate patients for automated payments, streamlining the billing process and ensuring timely transactions with ease.

Manage payments efficiently with with automated ACH and credit card processing. 

We provide a secure and reliable XXXX process that maintains compliance with industry standards and safeguards sensitive financial information.

In-plaform features allows for easy and intutive accounts receivable management, control client billing, and reconcile balance-due activities. This includes invoicing, payments, adjustments, and credit balance transactions.

In addition, the platform seamlessly integrates into any 3rd party accounts receivable tool and syncs information as needed.

For agencies dealing with Medicaid or VA-funded services, the eRSP platform manages remittance payment corrections by providing summary transactions for P&L purposes even after period closure. In turn, reducing manual effort in reconciling transactions between platforms. 

Manage accounts receivables effortlessly with our built-in ledger capabilities, making it accessible for anyone to use.

With features that allow you to track invoices and payments, access real-time reporting, and manage credits and security deposits, Our ledger features ensure accurate and efficient financial oversight. You can also handle balance write-offs, payment corrections, remittance payments, and deposit reconciliations with ease.

Plus, the platform includes comprehensive sales tax management, giving you a complete solution for your agency’s financial needs.

View Ledger Overview Video

eRSP delivers real-time financial reporting through prebuilt dashboards and reports, offering organizations instant visibility into their financial performance and enabling them to make informed decisions swiftly and effectively.

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Schedule your demo today and experience the power of eRSP home healthcare software in action.

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