eRSP Platform Status Page

 
To ensure a seamless experience and avoid any clock-in/out issues, we encourage all iOS users to update their eRSP mobile app to the latest version, 6.3.20, available now.

For those using Android devices, please note we are waiting on Google Play to approve our updated request. We will notify you as soon as it becomes available for download.

In the past few days, we have been working hand and hand with Microsoft to optimize how eRSP handles networks and processes traffic during peak times.

The changes we have successfully been able to make are increasing the efficiency and speed of our platform to ensure a smoother and more reliable experience for you going forward.

Thank you for your continued trust in us. We are committed to continually enhancing our services to meet your needs.

Our scheduled maintenance last night was successfully completed. We anticipate an improvement in performance and will continue to actively monitor for further areas of enhancement.

We will be conducting a maintenance window tonight from 2:00 to 4:00 AM EST. During this period, you may experience some disruptions. These updates are expected to enhance overall platform performance moving forward.

Our team has been diligently working throughout the weekend and has made progress in addressing the issue. We are pleased to report that all systems were operating at 100% over the weekend.

As we continue our investigation, we believe the issue is stemming from high usage during peak times. We are collaborating with the Microsoft team to understand how we can overcome these challenges.

We are closely monitoring the situation and are committed to ensuring a permanent fix as soon as possible. Thank you for your patience and understanding.

We are pleased to report that we have made significant progress, and there have been no outages today. Our system is operating smoothly, and we continue to monitor it closely to ensure ongoing stability.  

Support Availability: To support our clients during this time, our Support Team will be available this weekend from 8:00 AM to 5:00 PM EST, Saturday, and Sunday to assist with urgent issues related to an outage.  

For support, please call us at: 888-262-4166 or submit a support ticket here:  support@ersp.zendesk.com.  

Our team completed testing last night and confirmed that the enhancements to our Reverse Extract capability are complete. During the testing, we successfully added additional platform tracking, which will enable us to update the status page in real- time.

We would like to assure you that the current platform outage is not in any way related to a cyberattack.

We are currently collaborating with our cloud vendor, Microsoft Azure, to rule out connectivity issues on their end. As we work through this today, please be aware that there may be outages periodically throughout the day. If this does occur, please try logging back in after a few minutes.

If the problem continues to occur, please reach out to support. Please note, that you may experience longer response times than usual.

Thank you for your patience and understanding.

Our team has identified that the recent latency issues are correlated with enhancements to the Reverse Extract capability. We understand how critical it is for you to have a smooth experience with eRSP, and we apologize for any inconvenience this has caused.

We are actively working to resolve the problem and are making significant progress.

We will be performing scheduled maintenance tonight from 8-10 PM EST. Please note that during this time, the system may react slower than normal; this is expected.

We will be monitoring the situation very closely and will provide additional updates as they become available.

As we were performing upgrades to the platform, eRSP became aware that some clients are experiencing intermittent latency issues that are not impacting all eRSP clients. The team is actively working to resolve the issue and will provide real-time updates as they come.